Click and Collect

Save Time and Money by ordering online, simply buy and collect from Thorncliffe Works, Midland Road, Bradford, BD8 7DQ

Step 1 – You make your order online and choose Click and Collect

Step 2 – You will receive an email and / or phone call when your order is ready to collect

Step 3 – Please wait for your email to confirm your order is ready to collect in store before travelling to collect your items.

Step 4 – once you have received your confirmation email you can make your way to our store and head into our Sales Counter where our team will assist with your order.  Please ensure you bring your order confirmation with order number.  Please note in some cases, goods (such as knives), cannot be supplied to anyone below a certain age and proof of age will be required.

 

Please note: In the majority of cases, and dependant on stock availability, any order placed before 12 noon will be ready for collection the following morning, for orders placed after 12 the order will be ready the following afternoon. 

FAQ's

When is our branch open?

Our branch is open Mon-Fri 8.00am - 4.00pm, Saturday 8:00 am - 12 noon

Are prices for collected items the same as for delivered items?

Yes, whether you collect or have your order delivered, the price for your items ordered is the same, the only difference will be delivery on top should you have your order delivered.

Where do I collect my order?

When you come into our yard, please come to the sales counter and give your name and order reference and our yard team will bring your order.

How will I know when my order is ready to collect?

You will have received a phone call or email confirmation when your order is ready to collect.

Returns

If for any reason you are not satisfied with your purchase, you have 14 days within which to return them, upon receipt of goods.

Any damaged or missing items must be reported within 48 hrs of collection or delivery

Any timber cut to order, non- standard sized fencing panels and specific panels marked as made to order or gates cannot be returned or refunded, unless faulty.

All goods to be returned must be in the condition in which they were received (clean and unused), complete with all the original packaging, labelling and the appropriate copy purchase invoice for the item.

A 10% handling charge will occur if goods are returned due to customer over ordering. This is to cover transaction and restocking costs.

Goods must be returned to us at your own cost.

We recommend that you get a proof of postage when returning all goods by the Royal Mail or Courier, as we cannot be held responsible for goods lost or stolen before they are received by us.